Customer Service

What sets a good builder apart from a bad builder is their customer service and at Brookland Fine Homes we pride ourselves on delivering superior customer service.

After all new home construction as the moisture dissipates from all the construction materials used in a new home such as the wood, drywall mud, paints and plaster, inevitably there will be some shrinkage of materials leading to uncontrollable warping, gaps in wooden joints and nail pops. These are all common and expected consequences of new home construction.

Brookland Fine Homes is a "Tarion Warranty" registered builder, and as such our clients are entitled to the following:

  • A one-year warranty covering defects in workmanship and material.
  • A two-year warranty covering the electrical, plumbing and heating delivery and distribution systems in addition to warranting water penetration.
  • A seven-year warranty covering any defect that results in structural failure.

The Tarion warranty commences on the date of occupancy.

We employ a full-time designated Customer Service Representative, Nick Novello, with many years experience in this field. Nick's friendly, agreeable and prompt nature have endeared him to many of our past clients.

Every Brookland Fine Homes customer receives an organized and effective “New Home Owner Binder” which contains all the mechanical manuals, printed materials and emergency phone numbers for the sub-trades that worked on your house such as the plumber and electrician.

Should you have any issues with your new Brookland Fine Homes house, our designated Customer Service hotline, which is monitored daily, is only a phone call away and upon returning your call we’ll schedule our Customer Service Representative to visit your home within a maximum of 5 working days.

Open House Hours

Visit Brookland's newest model homes, always by appointment.

Learn more about our model homes

Contact Us

Have a question or need more information?

Ashley McCord

Broker Ashley McCord
Royal LePage ProAlliance

Tyler McCord

Broker Tyler McCord
Royal LePage ProAlliance